My experience every time I go is amazing. I've been going to balance spa for about a year now and I'm very particular about what I like and I must say they are good their customer service is phenomenal they give you water candy and business card where you can get $10 off when I first came they had a card with they stamp it every time you come and you will get a free one so overall they are five star especially due to me having an injury now I have a herniated disc actually too I recently got a massage that help me so much because she worked on The kinks and knots out so I promise you if you go there you won't be disappointed and there's always parking that's big.